It is proved over and over again that businesses with primary focus on customer care beats the competitions.
Our Inbound Services deliver highest level of customer satisfaction across all touch points – voice, chat, email, mobile, onsite meetings , digital and social media. We appoint well trained and dedicated customer service representatives as point of contact to deliver excellent customer experience from the first interaction. Our capacities to operate 24 hours and 7 days a week , across multi channels of interactions by appointing multi lingual team members helps us to exceed customer’s and client’s expectations . Smart technologies helps in smooth call routing and recording all important communication and transactions. Technologies also help in reducing the customer wait time , call abandonment and cost per interactions. We establish a perfect 24/7 front office for our clients.
List of Inbound Services:
- Enquiry and complaints Handling
- Post Sales Support
- Dispute Resolution
- Order Taking or placing
- Technical Help Desk
Businesses look for the most cost-effective ways to increase sales and market penetration. We understand the complexities and challenges of driving ROI properly. Our agility and proactive approach helps us to win over these complexities and challenges.
Our Outbound services are designed to help our clients to improve performance across all stages of their marketing and sales process. We start we Market survey , Lead generation, nurturing prospects , handling pre sales queries , achieving sales target and ends at repeat sales. We specialize in maintaining quality and quantity of sales at equal ratio.
List of Outbound Services:
- Market survey (Product Pre Launch Survey)
- Promotional Events and Activities
- Lead Generation
- Direct Sales
- Cross selling and up selling
Even in this era of easy data automation and cloud computing , managing large scale business data and securing them are still difficult to manage for the small scale businesses . Data entering, processing and analysis requires lot of time and robust back office and administrative workflow.
We can help in automating data processing to make the information flow smooth within your organisation, which reduce administrative manpower cost and help your back office look organised and effective.
List of Data Processing services:
- Data Entry and form filling
- Processing Orders
- Data Storage and recovery
- Data analytics
We have innovative HR solutions delivering module which helps you to build royal team members. We analyze your specific job requirements, select best sourcing aids, search and screened job applicants, run initial background check, initiate interviews and place the right candidate according to match job specifications. That’s not all! We continue to follow-up and monitor performance. Also initiate necessary on boarding and on-job training.
List of RPO services:
- Talent Acquisition - Executive talent search to source the best candidate
- Bulk Hiring - We provide job seekers database which help in bulk hiring.
- HR Services – Talent Augmentation, background check, drafting HR policies
- Job Search - We search best matching job for our registered job seekers.
- Vocation Training - Induction & on-boarding Training, On-job process training, soft skill training.
Implementing smart technologies in every day business operations results in faster business growth. Technologies can make easy information flow across your organizational hierarchy. We research and test innovative applications developed by industry bests.
We help our clients to select the best technical solution available in the market by providing them all the relevant intellectual resources. Our highly experienced and skilled IT consultants help small-medium sized businesses to choose the best customized Enterprise Applications, cloud storage or security tools for their business. Apart from IT consultancy, we deliver our managed IT solutions which includes availability of certified technicians 24x7 to help clients set their Virtual Help Desk to answer technology related enquiries of their customers or their employees.
List of IT enabled services:
- Troubleshooting online/onsite - Repairing Computers, mending broken network, fixing software or internet issues etc.
- Annual Maintenance of Computers or laptops
- IT sales and marketing - Selling & promoting IT products or services on behalf of clients
- After sales support – conducting product usage training and answering customer’s enquiries
- System security – Installing best anti-virus or security tools
- Work station set up – installing computers, setting networks etc.
- Data storage and recovery – Restoring data in cloud storage
- Work flow Automation – Automating work flow by introducing enterprise application
- Technical Consultancy – Acquiring relevant information about various technical tools before purchasing any IT product / service.