Why Us

We are preferred choice to outsource business process or recruitment process because we deliver excellence and integrity at all our endeavours.

Quality Assurance

We set realistic goals and high key performance indicators (KPI) for each of our projects. Stick adherence to quality parameters as defined in our KPIs and Service Level Agreement results in delivering quality services and achieve 100% client’s satisfaction. We appoint dedicated QA professional(s) for each project to ensure best quality check and control over the services we deliver to our clients.

Seamless Delivery

We deliver our services exactly as we promise to our clients while signing the SLA. We respect deadlines and strive to deliver services within agreed time frame. Our seamless integrated delivery process is to serve multiple levers of time zone, language, skills and verticals.

Skilled Workforce

We have a team of self motivated, passionate and well trained young graduates who proactively takes responsibilities and act on every opportunities with dedication and determination to achieve more than pre-defined targets. Our employees are multilingual and are trained to leverage the power of effective communication across all channels. We hire certified technical professionals to deliver technical solutions. We engage experienced consultants with specific domain expertise to attract and identify top talents matching client’s recruitment requirements.

Collaborative Work Culture

Implementing smart technology and interpersonal training module helped us to finally establish a truly collaborative working environment across our organisation which reinvigorated us with better employee engagement , lower attrition rate and increased productivity. We have defined shared purpose and cultivate an ethic of contribution enabling our employees to work together in flexible but disciplined projects.

Cost Effective Services

We have always been doing more for less! We have different billing modules and flexible terms of payment which suits your budget. We deliver best value for your money.

Innovative Solutions

We have designed wide array of innovative research based solutions to meet all the primary requirements of business. Most of the business, be it IT or Non-IT, start up or leaders requires innovative solutions to deal with the ever changing challenges related to their Marketing, sales, customer support, recruitment or technical infrastructure. We have specific and collective service modules to fulfil these requirements for our clients related to four key elements of their business – customer, people, process and technology.

Our Methodology

Core values and functional strategies at Adway Info are defined and implemented to effectively deploy all our resources in the best possible ways reducing our operational cost and to simplify process at all level. Strong value preposition, customer centric approach and continuous service quality improvement helps us to increased project success rate and boosts our overall organisational growth.




Our Performance Insights

At Adway Info, we have four primary key performance indicators (KPI) - level of Customer Satisfaction (CSAT), Hire vs Attrition Rate, First Call Resolution (FCR) and Service Quality Scores (Service Level). Stick adherence to these KPI(s) helps us to get increased project success rate and boost our organisational growth. We prepare Annual KPI Reports by conducting extensive 'Service Feedback Survey' with our clients and their customers, our employees, candidates and all other business associates.


* A glance of our Performance Insights as per KPI Report 2015-16:-


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